Protecting Your Privacy
LINK Living is committed to protecting your personal information. This policy outlines how we collect, use, and manage personal information for the purposes of selling, renting, leasing, and managing property, as well as providing other property-related services.

When collecting, using, and handling personal information, LINK Living complies with the Privacy Act 1988 (Cth) and is bound by the Australian Privacy Principles (APPs).

In this policy, ‘personal information’ means any information or opinion about an identified individual or an individual who is reasonably identifiable, whether the information is true or not or recorded in any form.

This includes sensitive information, such as health information, racial or ethnic origin, political opinions, religious beliefs, professional memberships, and criminal records.

Who is LINK Living?
In this policy, LINK Living refers to all companies within the LINK Living Group, its subsidiaries, and any associated or related entities within the broader LINK group of companies.

LINK Living operates as part of LINK, a network of businesses that provide complementary services, including but not limited to:

- Finance and Mortgage Broking
- Accounting and Bookkeeping
- Wealth Management and Investment Advisory
- Marketing and Creative Services
A full list of LINK entities can be found at www.link.com.au

Why Do We Collect Your Personal Information?
LINK Living collects personal information to provide its services, including:

- Processing tenancy applications and managing tenancies.
- Managing, leasing, or selling property on behalf of owners.
- Providing property investment advice and associated services.
- Facilitating financing, wealth management, accounting, and marketing services through LINK and its associated entities where relevant.

We also collect personal information about staff, contractors, business partners, and service providers.

If the required information is not provided, we may be unable to deliver our services or meet regulatory obligations.

What Personal Information Do We Collect?
The personal information we collect depends on the type of service you seek. At a minimum, we collect names and contact details. We may also collect:

- Tenancy Applications: Identity verification, emergency contacts, rental history, employment details, financial and social security information, vehicle ownership, and referee details.
- New or Established Tenancies: Information about property usage and, if necessary, sensitive or health-related information.
- Property Owners or Purchasers: Emergency contacts, banking details, and financial information when providing investment advice.

Use of Personal Information for Other LINK Entities
We may share personal information with other LINK entities for secondary purposes such as:

- Financial and mortgage broking services.
- Accounting, tax, and investment advisory.
- Wealth management and self-managed super fund (SMSF) services.
- Property-related marketing, branding, and creative services.

This will only be done if:
✅ The individual has provided consent, OR
✅ The disclosure is reasonably related to the original purpose of collection, OR
✅ The disclosure is required/permitted by law.

If you do not wish for your information to be shared with other LINK entities, you may opt out at any time.

How Do We Collect Personal Information?
We collect personal information directly from you where possible, including through:

- Tenancy application forms (online or paper-based).
- Communications via phone, email, or in person.
- Engagements with LINK Living or its associated entities.

Third-Party Collection
We may also collect information from third parties, including:

- Referees, property managers, or co-tenants.
- Government agencies, tenancy databases, courts, and insurers.
- Utility providers, contractors, and financial institutions.

Unsolicited Personal Information
If we receive unsolicited personal information (i.e., information not requested), we will assess whether we are legally permitted to hold it. If it is not required, we will securely delete or destroy it.

Use and Disclosure of Personal Information
LINK Living only uses and discloses personal information for primary purposes related to our services. This includes:

- Assessing tenancy applications and managing leases.
- Facilitating property sales, purchases, and leasing.
- Arranging property repairs, maintenance, and utility connections.
- Providing financial, investment, and accounting services (through LINK entities).
- Marketing and client relationship management.

Disclosure to LINK Entities and Third Parties
LINK Living may disclose personal information to:

- LINK-associated companies providing complementary services.
- Property managers, landlords, and tenants.
- Utilities, contractors, and insurers.
- Government agencies, tenancy tribunals, and courts.
- Debt recovery agencies, referees, and marketing providers.

Where we disclose personal information to a third party, we ensure they comply with privacy obligations and only use data for its intended purpose.

Marketing and Communications
We may use your contact details to provide:

✅ Updates on LINK Living’s services.
✅ Relevant marketing from LINK and its associated businesses.

Opt-Out Mechanism
You can opt out of marketing communications from LINK Living and its entities at any time by using the unsubscribe link in emails or contacting us directly.

Cross-Border Disclosure of Personal Information
Some personal information may be stored or processed overseas. LINK Living engages data capture providers based in the Philippines.

We take reasonable steps to ensure overseas recipients:

✅ Comply with Australian Privacy Principles or
✅ Are bound by similar privacy laws.

If you have concerns about cross-border data handling, please contact us.

Holding and Securing Personal Information
We take reasonable security measures to protect personal information, including:

- Secured premises and electronic databases.
- Password-protected systems, firewalls, and access controls.
- Data minimisation, with personal information archived or deleted when no longer required.

Accessing and Correcting Your Personal Information
You have the right to request access to the personal information we hold about you. If you believe your information is incorrect, incomplete, or outdated, we will take reasonable steps to correct it.

Requests should be made in writing to our Privacy Officer.

Dealing with LINK Living Online
We use cookies and web tracking technologies on our website. These do not collect personally identifiable information but track user interactions for statistical purposes.

If you prefer not to provide personal information online, you may contact us by phone, mail, or in person.

Complaints and Further Information
If you believe your privacy has been interfered with, you may lodge a complaint with our Privacy Officer. If you are not satisfied with the response, you may escalate the complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Privacy Officer Contact Details:
LINK Living
1/57 Berwick Street, Fortitude Valley QLD 4006
Email: hello@linkliving.com.au