For tenants
Repairs and maintenance in a Queensland rental: who does what
Updated July 2026
Maintenance is where tenancies are won and lost. Queensland law splits repairs into urgent and routine, and knowing the difference - and how to report properly - gets things fixed faster for everyone.
Urgent vs routine
Urgent repairs are the ones that make a property unsafe or unliveable: burst pipes, gas leaks, dangerous electrical faults, a failed hot water system, serious storm damage. Queensland tenancy law allows urgent repairs to be actioned immediately through the proper channels. Everything else is routine and goes through a written request to your property manager.
How to report so it gets fixed fast
Report in writing through the tenant portal, describe the issue specifically, and attach photos. 'Tap leaking under kitchen sink, dripping steadily, cupboard base wet' gets a plumber with the right parts; 'kitchen issue' gets a phone call and a delay. For emergencies, call us - the portal is for everything that can wait until business hours.
Who pays for what
Owners are responsible for keeping the property in good repair: wear and tear, appliance failures, structural issues. Tenants cover damage beyond fair wear and tear and their own additions. Most disputes come from unclear entry condition reports - which is why ours are thorough and photographic.
What LINK Living tenants can expect
Requests acknowledged quickly, trusted trades who turn up, and follow-through until the job is closed. Well-maintained properties keep good tenants; good tenants keep properties well-maintained. We manage for both sides of that loop.
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